Frequently asked questions
Straight answers about IPL, suitability, delivery and warranty.
If your question is not here, our care team is one message away. The chat translates, so ask in whichever language feels natural.
Using YAQOOT PRO
What is IPL, and how does it work?
IPL means Intense Pulsed Light. It uses pulses of broad-spectrum light that interact with pigment in hair. With repeated, suitable use it can support gradual hair reduction. It is different from a clinic laser, and outcomes vary.
When will I see a difference?
Results develop across a course of sessions, with maintenance usually needed. Hair colour, skin tone, treatment area and consistency all matter. Follow the manual and your treatment schedule; we do not promise a fixed number of sessions or permanent removal.
Can everyone use YAQOOT PRO?
No. Review the manual’s approved skin and hair chart and all contraindications. Do not assume a skin sensor makes every skin tone suitable. Speak to a qualified professional if you are pregnant, have a medical condition, or take medication that affects light sensitivity.
What makes the cooling different?
Cooling is integrated inside the lens, at the point of contact, rather than only in the device body. The brand specifies a 1–4 °C lens cooling range under operating conditions. Cooling supports comfort, but it does not replace compatibility checks or correct settings.
What is in the box?
The PRO device with its HR lens, carry case, protective eyewear, razor, power cable, user guide and warranty card. Extra HR, face and bikini lenses are R329 each.
Orders and delivery
Which payment methods do you accept?
Card, instant EFT (Ozow), PayFast, Paystack and direct bank transfer. Whichever you choose, payment is completed on a secure page and we never see or store your card details.
How much is delivery?
Delivery is calculated at checkout by province and service level. Standard tracked courier is R95, and it is free on orders over R2,500. Express and locker options are also available.
Do you deliver outside South Africa?
Yes, to Namibia, Botswana, Zimbabwe, Mozambique, Lesotho and Eswatini. Import duties, where they apply, are payable by the recipient.
Can I cancel or change my order?
Email us as soon as possible. We can usually change an order until it is packed. Once it is with the courier, the return process applies.
Warranty and returns
What does the warranty cover?
YAQOOT states a 30-month PRO replacement warranty covering manufacturing defects under normal use. It does not cover accidental damage, water damage, or use contrary to the manual. Keep your order number and warranty card.
What is your return policy?
Unopened devices can be returned within 30 days in their original packaging. For hygiene reasons, opened lens attachments cannot be returned unless they are faulty. See Returns for the full process.