Returns & refunds
The 30-day return process, and what cannot be returned.
Your right to change your mind
Under the Consumer Protection Act you may return an unopened device within 30 days of delivery for a refund. The device must be unused, in its original packaging, with all accessories, the user guide and the warranty card.
Hygiene exception
For health and hygiene reasons, lens attachments that have been opened or used cannot be returned unless they are defective. This applies to the HR lens supplied in the box and to any additional lens you purchased.
How to start a return
- Email care@yaqoot.co.za with your order number and a short description.
- We will send a collection instruction and a return reference within two business days.
- Pack the device in its original packaging and hand it to the courier.
- Once inspected, the refund is returned to your original payment method within 5–10 business days.
Faulty devices
If your device arrives damaged or develops a fault, contact us first. Most issues are resolved without a return. Where a replacement is approved under the 30-month warranty, we cover the courier cost both ways.
Refunds on delivery charges
Where a return is due to a fault, the original delivery charge is refunded. For change-of-mind returns, the delivery charge is not refundable and the return courier may be charged at cost.